SweepNote · Support
A hand,
when you need it.
Answers to help you use the app and keep your reports safe.
Frequently asked questions
What is included for free?
Save one job with rooms, checklists and photos, then edit it and export its PDF again without a time limit. Cancelled drafts and the demo do not use the allowance. Deleting the job does not reset it.
What does Pro add?
Pro is a one-time purchase: it adds unlimited new jobs, a logo in PDFs, structure duplication and reusable templates. It is not a subscription. Apple shows the total price before you confirm the purchase.
How do I restore Pro?
Open Settings in the app and choose Restore purchases, using the Apple Account you used to buy Pro. A connection and a valid purchase are required. If Apple refunds or revokes Pro, saved reports, standard exports and backups stay available.
How do I move my data to another phone?
Open Settings → Export backup and keep the entire package in Files or another destination you control. On your new device, choose Import backup. After you confirm, this replaces the current archive. The package does not include Pro: restore that purchase separately.
Where are photos saved?
The app stores image copies in its private space on your device. Originals in your Photos library remain unchanged. Copies are resized and re-encoded without GPS or original camera metadata.
What if the camera or purchases are not working?
Check camera permission in iOS Settings. For purchases, check your connection and try reloading the price or restoring Pro. Always export a backup before uninstalling the app. If the problem persists, contact support with your app and iOS versions.
How is the language selected?
From version 1.1, SweepNote uses Italian when Italian is your preferred phone language and English for other languages. It does not translate the text you enter. Purchase currency is determined by your Apple Account storefront, not the app language.
What happened to Rapporto Pronto?
SweepNote is the new name of the same app. Its app identifier, saved data and Pro purchase remain unchanged. Existing backup packages are still compatible.